Privacy Policy
We are the company PILANA Metal s.r.o. with the registered office in Nádražní 804, 768 24 Hulín, Czech Republic.
We operate an e-shop on the pilanametal.shop website.
In order to provide our services - selling goods and operating our website - we process some personal data.
The processing of personal data is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data, on the free movement of such data and repealing Directive 95/46/EC (the General Data Protection Regulation) ("GDPR")
I. Processing of personal data
A. Processing of personal data when using the contact form
When you make an enquiry about our products and services, we work with the contact details you provide to us, mainly via the enquiry form. These are: Name and email.
For what reason?
We will contact you via this data to make further arrangements about goods and services.
On what legal basis?
This is processing based on Article 6(1)(b) DSGVO - negotiating a contract or carrying out pre-contractual measures at your request.
How long will we process the personal data?
Unless we enter into further cooperation, we will process your data for a maximum of 2 years after our last communication.
B. Processing of personal data in the event of a purchase
When you make a purchase from us, we work with the data you enter. This is mainly billing data: First name, last name, address, email, telephone.
For what reason?
We need to process personal data to fulfil our contract - to provide you with our goods or services. We also use contact details to communicate with you about the status of your order, complaints or your questions.
We also process personal data to comply with our legal obligations (mainly for accounting and tax purposes or to deal with complaints and other matters).
On what legal basis do we process personal data?
The processing is based on Article 6(1)(b) DSGVO - performance of a contract and Article 6(1)(c) DSGVO - compliance with our legal obligation.
How long will we process personal data?
For the duration of the provision of our service and thereafter for a period of 5 years from the last provision of such service or supply of goods.
C. Newsletters (commercial communications)
We will use your email address to send newsletters unless you are a customer and have opted out at the time of purchase.
On what legal basis?
Section 7(3) of the Certain Information Society Services Act No. 480/2004 Coll. allows us to do so unless you have opted us out at the time of purchase.
How long will we process personal data?
5 years from your last purchase. You can opt out at any time by emailing or contacting us at metal@pilana.cz.
II. Who gets access to the data?
Your data will remain with us. However, there are some companies or other people who work for us who get access to the data because they help us run our e-shop. These are:
the operator of the Upgates e-shop platform (společnost EVici webdesign s.r.o., se sídlem Petra Bezruče 139, 747 91 Štítina, Česká republika IIČO:28598661 DIČ: CZ28598661).
Companies involved in the dispatch of goods:
WEIDO CZ s.r.o, Pražská 180, Zdiby, postcode 250 66.
FROGMAN s.r.o., třída 3. května 910, 763 02 Zlín - Malenovice, Czech Republic.
Companies involved in payment processing (ComGate Payments, a.s., Gočárova třída 1754 / 48b, 500 02 Hradec Králové).
We process personal data only on the territory of the European Union.
III. what else you should know
We do not have a data protection officer in our company.
Our company does not make decisions based on automated processing or profiling.
If you have any questions about your personal data, please contact us at metal@pilana.cz.
III. what else you should know
We do not have a data protection officer in our company.
Our company does not make decisions based on automated processing or profiling.
If you have any questions about your personal data, please contact us at metal@pilana.cz.
IV. Use of cookies
Cookies are text files that contain small amounts of information and are downloaded to your device when you visit our website. The cookies are then sent back to the website or another website that recognises them on each subsequent visit.
Cookies perform a number of tasks, for example, they allow you to navigate efficiently between websites, store your preferences and generally improve the user experience. They can also ensure that advertising displayed online is better tailored to your personality and interests.
We use the following cookies on the website:
Necessary cookies: these are required for the operation of the website, for example, they allow you to log in to restricted areas of the website and other basic website functions. This category of cookies cannot be disabled.
Analytical/statistical cookies: These cookies allow us, for example, to recognise and track the number of visitors and to observe how our visitors use the website. They help us to improve the way the website works, for example by making it easier for users to find what they are looking for. We only use these files with your prior consent.
Advertising cookies: These are used to track preferences and show you advertising and other content that best matches your interests and online behaviour. We only use these cookies with your prior consent.
Please note that third parties (e.g. also external service providers) may also use cookies and/or access data collected through cookies on the website.
Further information on cookies and an up-to-date list of cookies can be found in the individual web browsers, usually under Developer Tools.
Consent can be given via a checkbox in the so-called cookie bar. In your browser settings, you can refuse to accept cookies or set your browser to use only some of them.
For more information on how cookies are managed in individual browsers, see the following links:
Internet Explorer - https://support.microsoft.com/cs-cz/help/17442/windows-internet-explorer-delete-manage-cookies
Google Chrome - https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=cs
Firefox - https://support.mozilla.org/cs/kb/povoleni-zakazani-cookies
Safari - https://support.apple.com/cs-cz/guide/safari/sfri11471/mac
Opera - https://help.opera.com/cs/latest/security-and-privacy/
Microsoft Edge - https://docs.microsoft.com/cs-cz/sccm/compliance/deploy-use/browser-profiles
V. Your rights in connection with the processing of personal data
The GDPR gives you the right, among other things, to contact us and request information about what personal data we process about you, to access and update or rectify that data or request restriction of processing, to request a copy of the personal data we process, to request that we erase your personal data in certain situations, and in certain cases you have the right to data portability. You can object to processing on the basis of legitimate interest.
If you believe that we are not processing your data correctly, you have the right to lodge a complaint with the data protection authority or take your claims to court.
These terms and conditions are valid from 27.7.2023.